Terms & Conditions
SHIPPING DAMAGE & INSPECTION POLICY
Please inspect ALL items immediately upon arrival and follow these required steps:
Inspect & Refuse Damaged Packages: Before signing for your delivery, check the exterior of the packages for any signs of damages, tears/rips, or holes. You have the right to open the package to inspect both the interior and exterior of the items while the delivery driver is still present. Drivers are responsible for remaining on-site for up to 30 minutes to allow for a full inspection of your goods. If the product is clearly damaged, please do not sign and refuse the delivery from the carrier immediately.
5-Day Inspection Window: If you accept the package, you must open and inspect all items as soon as possible. AeroLuxe provides a strict 5-day grace period from the delivery date to report any shipping-related damages.
Required Photo Evidence: If you discover damage upon opening, you must immediately provide clear, high-resolution photos of both the damaged item and the damaged packaging (showing all impact points on the box).
Liability Notice: It is the receiver’s responsibility to check for damages within this 5-day timeframe to remain eligible for a return or exchange. After 5 days, AeroLuxe is no longer liable for shipping-related damages or claims
RETURNS (UNDAMAGED ITEM)
Undamaged products may be returned within 30 days of delivery. All approved returns are subject to a 20% restocking fee. Original shipping costs are non-refundable. The buyer is responsible for all return shipping costs. Items must be in original, uninstalled condition with a valid Return Material Authorization (RMA) number.
ORDER CANCELLATION POLICY
Order Cancellations are subject to a 15% cancellation fee if orders have been paid in full but has not yet been processed or shipped out and if customers wish to cancel due to buyer’s remorse. This is due to our web provider and merchant charging cancellation fees when issuing an order cancellation or refund. We can offer 100% Store Credit for cancellations if you wish to avoid the 15% processing fee.
No returns, cancellations or refund allowed on custom ordered products and special orders once they are processed.
To be eligible for a return, the item must be in the same condition that the Customer received it. The Customer may also need to provide the invoice, receipt or proof of purchase. A Return Material Authorization (RMA) number and/or PayPal return request ID may be required for returns.
If the item is severely damaged upon receiving, we will do our best to make things right in order to make our customers happy. This applies mainly to all of our carbon fiber products. Damage to FRP (fiberglass)/ABS/Poly products will depend on the severity or if the item is not able to be used or repaired. When working with FRP, it is often normal for signs of stress cracks and chipping which is part of the paint and prep process. Our FRP/ABS/Poly products will all need to be fitted and prepped before paint and should be done by a professional body shop. All AeroLuxe aerodynamic parts require professional installation.
Customer service is what we strive for. Damaged items will be replaced or refunded at our expense if the item was indeed damaged or received damaged from shipping pending investigation and approval with the shipping company. We will issue you a shipping label if needed to return the damaged item back to us. Once returned, we will then go through the necessary steps in refunding you. Damaged claim items are only valid 5 days after receiving said item. We are not responsible for any damaged items after 5 days from delivery as this is a grace period for you to check your purchased items as soon as they are received.